Our Support has become aware of issues with DNS and certain websites not loading(msn.com, youtube.com and other SSL encrypted websites). If you are experiencing issues loading these pages, we have tracked the issue down to how the router in your house handles DNS. A solution to this issue is to bypass the router and manually set the DNS in the device you are using. Here are a few links that explain how to bypass the router’s DNS.
http://sdwisp.com/HowtochangeDNSsettingsusingControlPanel.pdf
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